Return conditions

Aflle Return & Exchange Policy

We want you to feel safe and satisfied with every Aflle experience. Due to the intimate nature of our products, we maintain strict hygiene standards while offering fair and transparent return options for defective or damaged items.

Eligibility for return & exchange
To be eligible for a return or exchange, the following conditions must be met:

The product is unused, unopened and in the original, sealed packaging
A return request is submitted within 30 days of delivery
The item is defective, malfunctioning, or damaged during shipping
For hygiene and safety reasons, used products can only be returned if a defect is proven

Note: Aflle reserves the right to refuse returns that do not meet our criteria.

Return & Exchange Process

Submit a request
Contact us at support@booji-ele.com with the subject: “Return request – Order #[Your order number]”.

Provide required documents (see section 3)

Approval & Instructions
Once approved, you will receive a return address and instructions for shipping the product.

Product testing
Upon receipt, the product will be inspected to confirm eligibility.

Refund or exchange
Refunds will be made via the original payment method
Exchange items will be shipped once the returned item has been confirmed

Required documents & evidence
To ensure your return or exchange is processed smoothly, please provide the following:
Order number
Clear photos or videos showing the defect/damage
Proof of purchase (order confirmation via email or screenshot)
Short description of the problem

Return & exchange periods
The return request must be submitted within 30 days of receiving your order
After approval, the return must be made within 7 days
Exchange items will be processed within 3-5 business days after receipt of the returned item

Refund method & timeframe
Refunds will be paid exclusively to the original payment method
Please allow 5-10 business days for the funds to appear in your account after your refund is approved.
If your bank or payment provider needs more time, please contact them directly before contacting us again

Do you need help?
Our customer service team is available to assist you.
Email: 2733327667zxc@gmail.com
We will respond within 24-48 hours on business days.